ASSISTANT IT INCHARGE

Job Title:

IT Assistant In-Charge Retail Operations (POS / ERP / Network Support)

Position Summary:

IT Assistant In-Charge

Key Responsibilities:

1. Leadership & Team Management

• Supervise and coordinate daily activities of IT support staff.
• Prioritize IT tickets and ensure timely resolution of issues.
• Mentor, train, and evaluate team members for performance and skill development.

2. IT Operations & System Support

• Oversee the installation, configuration, and maintenance of hardware, software, and networking equipment.
• Ensure uninterrupted operation of business-critical systems such as POS and ERP (SAP preferred).
• Monitor system performance and coordinate escalations with vendors or advanced support when required.

3. Network & Security Management

• Manage LAN/WAN, Wi-Fi networks, and server environments.
• Implement IT security measures, including antivirus, firewalls, user access controls, and regular backups.
• Schedule and manage updates, patches, and data recovery procedures.

4. User Support & Cross-Department Coordination

• Serve as the main escalation point for complex or high-impact technical issues.
• Train users on software tools, IT processes, and cybersecurity best practices.
• Facilitate smooth communication between IT and other departments.

5. Asset & License Management

• Maintain up-to-date IT asset inventory, license tracking, and warranty documentation.
• Handle procurement and safe disposal of IT hardware and software in compliance with policy.
• Ensure documentation of systems and processes is well-maintained.

Required Skills & Qualifications:

• Education:

  Bachelors degree or diploma in IT, Computer Science, or a related field.

• Experience:

  35 years in IT support roles, with at least 12 years in a supervisory or lead position.

Technical Skills:

• Proficient in Windows, Linux, and macOS environments.
• Strong understanding of networking: LAN/WAN, routers, switches, and wireless access points.
• Hands-on experience with POS systems and ERP platforms (SAP experience is a strong advantage).
• Familiar with data backup systems, security protocols, and endpoint protection tools.

Soft Skills:

• Strong leadership and team management skills.
• Analytical and problem-solving mindset.
• Excellent verbal and written communication skills.
• Ability to multitask and manage priorities under pressure.

Preferred Experience:

• Experience in the

  retail industry

  or

  multi-location IT support

  setup.
• Background in ITIL-based service management or similar process-oriented environments.

Location:

Compensation:

How to Apply:

Please apply with your updated resume and Shortlisted candidates will be contacted for the next steps