Assistant Front Office Manager

As a Front Office Supervisor/Duty Manager/Assistant Manager at Svenska Design Hotels, a prestigious European chain of boutique hotels, located in a 5-star Luxury Hotel in Kakinada, Andhra Pradesh, you will play a crucial role in ensuring the utmost satisfaction of our guests and the smooth operation of the front office department. **Key Responsibilities:** - **Guest Engagement:** Greet and welcome guests warmly and professionally, providing personalized assistance throughout their stay to ensure their utmost satisfaction. - **Team Leadership:** Supervise and mentor the front office team, fostering a collaborative and service-oriented environment that enhances the overall guest experience. - **Operational Excellence:** Efficiently manage guest check-ins, check-outs, and reservations to ensure seamless processes. Promptly and effectively handle any guest concerns that may arise. - **Communication:** Demonstrate excellent English communication skills to engage with a diverse clientele, responding to inquiries and providing accurate information in a professional manner. - **Hospitality Expertise:** Utilize your hospitality degree/diploma to uphold high standards of service, ensuring that every guest encounters the unique essence of Svenska Design Hotels during their stay. - **Revenue Optimization:** Collaborate with the sales and marketing teams to identify and drive upselling and cross-selling opportunities, contributing to the financial success of the hotel. - **Training and Development:** Conduct training sessions to enhance the skills of team members, ensuring consistent service excellence across the front office department. **Qualifications Required:** - Undergraduate degree/diploma in hotel management. - Minimum of 5 years of front office experience in hotels. - Proficiency in English is essential, and knowledge of Telugu is desirable. If you are passionate about delivering exceptional guest experiences, leading a team to success, and contributing to the overall success of the hotel, we encourage you to apply by sending your resume and current/expected compensation to hr.kakinada@svenskahotels.com. Join us in creating memorable moments for our guests at Svenska Design Hotels.,