Assistant Director - Global Security

Security and Travel Intelligence Center (STIC) - Global Security

Global Delivery Services (GDS)

Purpose of Position:

Working under the direction of the Global Security leadership team and GDS RMS Global Security team, the incumbent would be part of the Global Security Support team and will support GDS RMS team overall coordination of emergency preparedness and response and business continuity planning activities globally.

Responsibilities and Accountabilities:

The Assistant Director within RMS-Global Security team would be required to develop subject matter expertise the Global Security disciplines. An individual should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. Managing the team across locations, networking with the other RMS leaders at the location and providing long term value to stakeholders. Providing regular feedback to the team members and helping them to move the learning curve will be another important aspect of this role.

• Coordinate and participate in the development, implementation, and maintenance of comprehensive Business Resilience Plans, policies, and procedures across regions.
• Support the establishment and execution of solution/service-level continuity frameworks defined as per policy across regions
• Demonstrate in-depth knowledge of the services, capabilities, and operational models within Global Capability Centers (GCCs).

Client Management:

• Foster and maintain robust relationships with key internal and external stakeholders to ensure alignment with business objectives.
• Communicate effectively with senior leadership, partners, and cross-functional teams to advance the organization's security vision.
• Embrace feedback to enhance service delivery effectiveness.
• Serve as the main point of contact for Global and Regional Leaders, providing inputs on delivery and process-related matters.

Innovation and Strategic Leadership

• Exhibit a strategic mindset, applying critical thinking and sound decision-making in complex and evolving scenarios.
• Champion digital transformation, new business ventures, and initiatives that drive cost optimization and operational excellence
• Lead key service function and global priorities to align with organizational goals

People Management and Development

• Provide clear direction, mentorship, and support to a newly established and rapidly expanding global team.
• Frequently assess and address training needs to enhance team knowledge
• Cultivate a culture embodying service excellence, collaboration, and high-performance standards.

Drive Performance and Metrics

• Establish and oversee the metrics for performance measurement to ensure the delivery of strategic objectives and quality service outcomes.
• Promptly address service failures and implement sustainable improvements.

Continuous Growth Focus

• Embrace and promote continuous growth for self, team, and the wider business unit.
• Encourage innovation and adaptability to maintain industry leadership and operational relevance.

Skills and attributes for success

• Provides first point of contact for guidance to the team
• Experienced professional whose knowledge has been expanded through exposure to diverse and/or complex situations and who can work independently
• Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture others expectations and concerns should be clear and concise when responding to questions
• Highly developed project management skills
• Teaming attitude and excellent inter-personal and leadership skills
• Succinct and structured verbal and written communication skills with proven ability to explain in a crisp, clear and concise manner
• Innovative mindset and adaptive to changing technologies
• Proficient in MS excel, word and PowerPoint

To qualify for the role, you must have

• MBA or equivalent post-graduate degree from a reputed institute
• At least 8-10 years of professional experience, out of which some experience should have:
• Risk/ Crisis Management, Business Continuity, or Incident Management
• Managing reasonably mid-size teams
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Credible experience working in a fast-moving, client-driven environment

Other Position Requirements:

• Candidate should be willing to work in evening and night shifts
• Candidate should be willing to work in a flexible week off setup