Assistant/ Deputy Manager - Claims

Job Title:

Assistant Manager/Deputy Manager (AM/DM) - Claims

Location:

Kolhapur, India

Experience Required:

7 to 13 years of relevant work experience in claims management

Job Summary:

We are seeking a dynamic and experienced professional to join our team as an Assistant Manager/Deputy Manager (AM/DM) - Claims at our Kolhapur location. The ideal candidate will have a strong background in claims management, excellent analytical skills, and the ability to lead and mentor a team. This role will involve managing end-to-end claims processes, ensuring compliance with company policies, and delivering exceptional service to clients.

Key Responsibilities:

1. Claims Management:

• Oversee end-to-end claims processing, including claim registration, assessment, and settlement.
• Ensure timely and accurate resolution of claims while adhering to company policies and regulatory guidelines.
• Handle complex claims and provide guidance on escalated cases.

2. Team Leadership:

• Lead, mentor, and manage a team of claims professionals to achieve operational excellence.
• Conduct regular training sessions to enhance team knowledge and skills.
• Monitor team performance and provide constructive feedback for continuous improvement.

3. Client Servicing:

• Act as the primary point of contact for clients regarding claims-related queries and concerns.
• Build and maintain strong relationships with clients, insurers, and other stakeholders.
• Ensure a high level of client satisfaction by delivering prompt and efficient service.

4. Process Improvement:

• Identify areas for process optimization and implement best practices to enhance efficiency.
• Collaborate with cross-functional teams to streamline claims workflows.
• Monitor claims metrics and prepare regular reports for management review.

5. Compliance and Risk Management:

• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Identify and mitigate risks associated with claims handling.

6. Reporting and Analysis:

• Analyze claims data to identify trends, patterns, and areas for improvement.
• Prepare and present detailed reports to senior management on claims performance and outcomes.

Key Requirements:

• Experience:

• 7 to 13 years of experience in claims management, preferably in the insurance or risk management industry.
• Experience in handling complex claims and managing client relationships is essential.

• Education:

• Bachelors degree in any discipline (a degree in insurance, risk management, or a related field is preferred).
• Professional certifications such as AIC, CPCU, or equivalent will be an added advantage.

• Skills:

• Strong knowledge of claims processes, policies, and regulatory requirements.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Leadership and team management capabilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and claims management software.

• Other Requirements:

• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving skills and attention to detail.