Assessor

Key responsibilities: -

• Should be representing as the face of the organization.
• Should be able to assess different levels of interview assessments.
• Perform comprehensive evaluations using various methods, such as observation, interviews to determine competence or value.
• Develop assessment plans, manage your own workload effectively, and ensure all assessments are completed within stipulated deadlines.
• Give clear, constructive, and supportive feedback to recruiters, advising on how to meet standards and improve.
• Keep accurate and up-to-date records of all assessment activities, outcomes, and candidate progress for auditing purposes.
• Adhere to all relevant awarding body standards, regulatory requirements, and ethical guidelines to ensure fairness and consistency.
• Stay current with industry trends, occupational standards, and assessment methodologies through ongoing learning.

Skills and qualifications

• Proven experience as an assessor in customer service industry.
• Relevant assessor certifications will be an added advantage.
• Exceptional written and verbal communication skills to clearly convey complex information and provide effective feedback.
• A meticulous and methodical approach to evaluating evidence and maintaining accurate records.
• Strong problem-solving and critical thinking abilities to make sound, evidence-based judgments.
• Excellent time management and the ability to manage a caseload of learners or projects efficiently.
• The ability to conduct assessments impartially and provide support with sensitivity and understanding.
• Competent in using MS tools-Intermediate level (Excel, word, PowerPoint)
• Must be ready to Work from Office and is flexible in shifts and Week offs.
• Minimum qualification for the role is Graduation.