Assessment center : WFO

Summary:

incumbent in this position

Job Responsibilities:

Core Competency Must Have:

• Aware of FLE- Process understanding
• Team and stakeholder calibration Prepare data for Weekly/Monthly and Quarterly reviews
• Self-Audit on interview process Team calibration- Variations to be reduced
• Work closely with supervisor to adhere to the action plan and share observations
• Ensuring that the candidates and process owners adhere to the guidelines set by the assessment center
• Handle challenges while administering assessments & conducting audits which includes understanding and assessing any anomalies in the tools used
• Possess knowledge of various steps in the hiring process
• Coordinates with stakeholders to complete the task within the timelines
• Participate in candidate orientation process to set expectations
• Integrate data about candidates and stakeholders behavior( during the test, by observing proctoring videos) ; derive conclusions and submit reports to supervisor on the assessment center hygiene and record the observations accurately

Functional Competency - Expected to have:

• Analytical and problem solving capabilities with attention to detail
• MS- Office Proficiency
• Multi-linguistic
• Excellent analytics, critical-thinking, and decision making skills.
• Ability to multitask and prioritize in a fast paced environment
• Proactive team player with active listening skills & good interpersonal skills
• Business Acumen- Global & Cultural Awareness
• Ability to work independently
• Target driven and achievement orientation

Performance Measures [Metrics for evaluating Job Holders]

• Operational (MEASURABLE)
• Establish systems and procedures in the team
• Quality audits for Assessment center
• Zero Defect processing
• Punctuality and self-discipline
• Stakeholder Management
• Result orientation
• Behavioral (NON- MEASURABLE)
• Self-motivation & go-getter
• Inclination towards being process driven
• Relationship building ability
• Ability to Interface with other departments
• Personal grooming and etiquette
• Punctuality & sincerity

Minimum requirements (Education Qualification & Work Experience)

• Graduate Or Associate Degree with minimum 3 years’ experience in a similar role.
• Min 2-5 years experience.
• Experience preferably from call/contact center.
• Knowledge of Hiring processes and practices