17 Communication Coach Jobs

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Summary: The incumbent in this position of Assessment center analyst is responsible for performing Assessment Center executive work which is and may not be restricted up to administering assessments, streamlining recruitment process, GAPS Implementation matrix and completing audits for various touch points of end to end candidate assessment process. The incumbent shall ensure that the department runs efficiently and the process slip- free without any hitches, dips or errors in the process as designed in the program document (blue-print). Job Responsibilities: Core Competency Must Have: Aware of FLE- Process understanding Team and stakeholder calibration Prepare data for Weekly/Monthly and Quarterly reviews Self-Audit on interview process Team calibration- Variations to be reduced Work closely with supervisor to adhere to the action plan and share observations Ensuring that the candidates and process owners adhere to the guidelines set by the assessment center Handle challenges while administering assessments & conducting audits which includes understanding and assessing any anomalies in the tools used Possess knowledge of various steps in the hiring process Coordinates with stakeholders to complete the task within the timelines Participate in candidate orientation process to set expectations Integrate data about candidates and stakeholders behavior( during the test, by observing proctoring videos) ; derive conclusions and submit reports to supervisor on the assessment center hygiene and record the observations accurately Functional Competency - Expected to have: Analytical and problem solving capabilities with attention to detail MS- Office Proficiency Multi-linguistic Excellent analytics, critical-thinking, and decision making skills. Ability to multitask and prioritize in a fast paced environment Proactive team player with active listening skills & good interpersonal skills Business Acumen- Global & Cultural Awareness Ability to work independently Target driven and achievement orientation Performance Measures [Metrics for evaluating Job Holders] Operational (MEASURABLE) Establish systems and procedures in the team Quality audits for Assessment center Zero Defect processing Punctuality and self-discipline Stakeholder Management Result orientation Behavioral (NON- MEASURABLE) Self-motivation & go-getter Inclination towards being process driven Relationship building ability Ability to Interface with other departments Personal grooming and etiquette Punctuality & sincerity Minimum requirements (Education Qualification & Work Experience) Graduate Or Associate Degree with minimum 3 years’ experience in a similar role. Min 2-5 years experience. Experience preferably from call/contact center. Knowledge of Hiring processes and practices

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Exp of Training International BFSI Process Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

V&A and English Language trainer from last 4-5 yrs scheduling, delivery & reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Karishma.imaginators@gmail.com

We KGiS hiring for Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command over the language. Good knowledge on concepts of Voice & Accent. Fair knowledge on American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirement . Interested Candidate Kindly Share your resume to divya.s@kgis.co / 7339454111

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Bangalore Shift- 24*7 Voice Process Exp is Mandatory Excellent Comms Salary-:Upto 7 LPA Call@9205503253 / 9953262467 Required Candidate profile Must have good knowledge of Training Modules Minimum 2 Years Experience in International BPO as Trainer into International Voice process Sal Upto 7 LPA Call @9205503253 /9953262467

Bloomreach is building the world s premier agentic platform for personalization .We re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Were taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey. Were designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And were building all of that on the intelligence of a single AI engine Loomi AI so that personalization isnt only autonomous its also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is solving one of the digital world s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Backend Software Engineer to join our Scaling Intelligence team , responsible for hosting and serving thousands of indexes at the scale of tens of thousands of queries per second. In this role, you ll work with a passionate, versatile, and collaborative team, improving system scalability by utilizing cloud technologies. Additionally, you ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world s most trusted digital experience platform. Who you are: You are curious with a desire to understand how the world works and why our semantic search engine is leading the industry You are happy; the work is challenging, but you always put a smile on your face You are honest, even if it means having to share bad news or disagree with a team member You are motivated and willing to do whatever it takes to honor your commitment and get the job done You are humble, always open-minded, eager to learn from others and focus on the We instead of I You are team-oriented and find fulfillment working in a highly collaborative team environment with like-minded individuals to drive our business forward Responsibilities: Improve Bloomreach s multi-tenant search infrastructure, in the aspects of automation, stability, elasticity, and cost efficiency. Develop tools, processes, and metrics to measure system performance, identify vulnerabilities, and maintain service availability. Make use of machine learning technology to assist with anomaly detection and analysis Make use of machine learning technology to improve search relevance Steward an extremely high bar of technical excellence for the company Qualifications: BS/MS degree in Computer Science or related fields 2+ years of experience building enterprise software applications and systems in a corporate or startup engineering environment using Java or Python 2+ years experience working with AWS or GCP Experience with developing and maintaining distributed systems at scale in a production environment is a must Experience with multithreading is a must Experience with containerization, Kubernetes is a must Experience with open-source search engines Lucene, Solr, and ElasticSearch is a plus Experience with machine learning technology (familiar with embedding, vector db, model tuning) is a plus More things youll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. Weve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about whats ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Ve e a is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member s role, seniority, and location.* Everyone gets to participate in the companys success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesnt suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies Floor Support experience. Exposure to Quality improvement Audits and Soft Skill Training Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment. Must have worked on Net promoter Score Shift Timings :US Shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months extendable based on performance Start date Immediate

Deliver New hire, up-skill or continuous education training courses Min 1 years experience as V&A Trainer / Communication trainer (International BPO) on papers Excellent communication skills Should have V&A training exp Flexible with US Shifts Required Candidate profile Should be comfortable taking calls and monitoring Should have V&A training exp New hire training Class room training Exp on Throughput, TNI ,TNA ,FPA , Mock calls Prefer Immediate joiner

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai

The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores Motivating the advisors to improve their service and voice quality and reiterating importance of NPS Design and run campaigns to improve the overall NPS for the process Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION: Graduation is mandatory Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc Tactful in handling difficult situations and ability to multitask Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts

Responsibilities: * Develop customized accent training programs for English Language * Conduct voice and accent coaching sessions * Improve communication skills through exercises and feedback Provident fund Work from home

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores Motivating the advisors to improve their service and voice quality and reiterating importance of NPS Design and run campaigns to improve the overall NPS for the process Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION: Graduation is mandatory Relevant 2-5 years of auditing coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings Strong knowledge on Communication Skills experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts

Experience Required: 3-8 Years Position : Analyst/ Sr Analyst Location : Mumbai (Vikhroli) Work Mode : Work from Office Shift : 27*7 Requisites for Role: Understanding of English grammar Subject Verb Agreement rules, Tenses and Transliterations. Different feedback mechanisms, particularly the GROW model. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management. Sounds in English Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal). Manner of articulation and Place of articulation of English sounds. How would you train new hires on English sounds? How would you correct sound corruptions? What are some common sound corruptions in people from different regions of India, and how would you correct them? (South v/w, East – v/b, z/j, s/sh, North – incorrect syllable stress, West – s/sh) Additionally, the candidate must – At least 2-5 years of relevant experience as a preprocess trainer, having conducted New Hire trainings on grammar and voice & accent. Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.) Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc. No observable errors in grammar and pronunciations. Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regions International BPO experience.. Interested Candidates can reach on Neha 9599788568 neha.singh@mounttalent.com

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Interested Candidate please share your Cv to GX00977721@TECHMAHINDRA.COM Work Experience Minimum 1.8 years previous experience as a communication trainer, voice coach or related position Language & Communication Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Preferred Competencies We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language