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ASM-UP professional

ASM-UP professional

Amazon

1 - 6 years

5 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

technical support engineering support technical assistance debugging troubleshooting aws unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Support Engineer to join our team, with a strong background in IT Services & Consulting. The ideal candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.

Troubleshoot and resolve complex technical issues efficiently.

Collaborate with internal teams to identify and implement solutions.

Develop and maintain knowledge base articles to document resolutions to common issues.

Analyze customer feedback and suggest improvements to processes and procedures.

Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong understanding of IT services and consulting principles and practices.

Excellent communication and interpersonal skills.

Ability to work in a team environment and collaborate with colleagues.

Strong problem-solving and analytical skills.

Familiarity with Amazon products and services is an added advantage.

Ability to adapt to changing priorities and deadlines in a fast-paced environment.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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