Area Service Incharge B

As a Service Center Manager in our company located in Jalandhar, your role will involve: - Establishing and maintaining the upkeep of service centers - Liaising with store managers and sales team for smooth service operations - Ensuring high levels of customer satisfaction to prevent escalation of issues - Motivating and managing a team of service center and care center personnel - Taking responsibility for service deliverables - Mentoring and counseling engineers when necessary - Controlling the flow of incoming calls for on-site support services - Managing costs and expenses of service and care center within given guidelines - Ensuring adequate manpower to handle all customer calls - Providing necessary skills and training to team members based on needs and gaps - Ensuring harmony among care center personnel to support walk-in customers - Encouraging the team to improve performance levels by identifying gaps and needs Qualifications Required: - Diploma / B.E/ B.Tech preferred Experience Required: - 6 - 10 years in After Sales Service Skills & Competencies: - Experience in device repair operations in the area/zone - Geography knowledge - Delegation skills - Team management - Market knowledge - Diversity management - Relationship management - Domain knowledge of telecom devices - Expertise in field repair operations - Understanding of business training requirements Please note that the location of this role is in Jalandhar.,