Area Operations Head

As the Area Operations Head (Assistant Manager-Operations) in the Regional Business function, your primary purpose is to ensure timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/DC operations in the area. **Key Responsibilities:** - **Financial:** - Support the Area Head in developing the budget for the Area - Ensure adherence to budgeted capital and operational costs for the Area - Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) regularly and take corrective actions if necessary - **Operational:** - Ensure timely, accurate, and profitable delivery of shipments to customers as per contractual terms and conditions - Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations - Drive key performance metrics for various operations processes in the Area - Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area - Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion - Ensure optimum productivity and utilization of fleet in the Area - Evaluate existing infrastructure for operations in the Area vis-a-vis growth targets and prepare capital expenditure or capacity expansion proposals - **People:** - Provide direction, guidance, and support to function employees in the Area - Monitor the performance of the team continuously to identify key performers - Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline **Key Result Areas and Key Performance Indicators:** - **Optimize costs in the Area:** - % reduction in Operating Costs for the area (i.e. OCPK and OCPM) - **Reach Enhancement:** - Support Expansion into Tier 2 and Tier 3 cities as per plan - Drive service quality and excellence in the Area - **Ensure Security of Shipments:** - Number of open security-related cases in the Area - **Ensure Regulatory Compliance:** - Compliance to all applicable regulatory requirements - **Drive Operations of Channel Partners attached to the Area:** - Operational Performance of RSPs, PDAs, Delivery Agents - **Drive Operations Process Efficiency and capability:** - % increase in operational productivity in the Area - % coverage of employees - direct and indirect in Area in terms of conduct of operations training programs - **Ensure Performance Driven Culture:** - Adherence to Performance Management system timelines and guidelines - **Support Employee Capability Building:** - % Key area positions with identified successors - Drive employee morale and engagement In summary, as the Area Operations Head, you will play a critical role in managing the operations effectively to achieve financial targets, optimize costs, enhance service quality, ensure security and regulatory compliance, drive operational efficiency, and build a high-performance culture within the team.,