Apprentice - Product Management & Quality Assurance (12 Months)

Apprentice Duration - 12 months

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Business Solutions Intern will play a key role in supporting the development and delivery of digital business capabilities at American Express. This cross-functional role combines product management, business analysis, and quality assurance to ensure innovative, reliable, and customer-centric digital solutions. The intern will gain hands-on experience across the entire solution lifecycle, from research and requirement definition to testing, performance validation, and release, while collaborating with teams across engineering, analytics, design, and compliance.

Key Duties & Responsibilities

• Assist in defining, refining, and managing product goals, roadmaps, and feature requirements aligned with business objectives.
• Conduct customer research, market and competitor analysis, and data-driven insights to support product and testing strategies.
• Prepare and maintain Product Requirement Documents (PRDs), user stories, and acceptance criteria for new features.
• Participate in agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Collaborate with engineering, QA, analytics, and compliance teams to ensure smooth delivery of business solutions.
• Create, review, and execute test cases and scripts; participate in functional and regression testing.
• Log, track, and manage defects using tools like JIRA and TestRail, ensuring timely resolution and retesting.
• Support basic automation testing, environment readiness, and test data management.
• Monitor and report on key performance indicators (KPIs), feature adoption, and product quality metrics.
• Prepare presentations, dashboards, and progress reports for internal stakeholders.
• Contribute to continuous improvement of product delivery and testing processes, ensuring adherence to data privacy, information security, and compliance standards at American Express.

Preferred Qualifications

• Bachelors degree in engineering (B. Tech / B.E.), BCA, B.Sc. Computer Science / Information technology.
• Strong analytical, problem-solving, and attention-to-detail capabilities.
• Excellent communication and collaboration skills.
• Familiarity with agile methodologies, digital platforms, and software testing fundamentals (SDLC/STLC).
• Knowledge of tools such as JIRA, Confluence, TestRail, SQL, Python, or Postman preferred.
• Proficiency in Microsoft Excel and PowerPoint for data and reporting tasks.

Learning Outcomes & Growth

• Gain end-to-end exposure to product lifecycle management, testing processes, and business analysis within a global fintech environment.
• Develop practical skills in requirement management, testing, data analysis, and stakeholder coordination.
• Learn agile delivery, quality assurance, and customer experience design frameworks.
• Build a strong foundation for roles such as Business Analyst, Product Associate, QA Engineer, or Product Owner.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.