Job
Description
Management Level I FSS Payroll Services established in Chennai delivers technology driven HR and payroll data administration, reporting and advisory services for Equiniti managers in the US. Main Purpose of Job The Payroll Associate will form part of the Payroll team in the Finance Shared Service Centre in Chennai. Reporting to the Payroll Manager, you will work as part of the Finance Shared Service team to provide a customer focused, accurate and efficient US Payroll service, dealing HR transactions, payroll transactions and 2nd line complex queries and escalation. You will perform reconciliation and pre-payroll checks, manage and act as subject matter experts for all payroll related activities including year end reporting and submission This role will work to support complex compensation and benefits queries and transactions, support routine, ad-hoc, analytics and statutory reporting and lifecycle queries and transactions during high volume periods. The role will require excellent written and spoken English language skills, as well as proven numeracy, data accuracy and proficient IT skills. It will also require commitment and enthusiasm as part of this exciting vision to transform HR and Payroll. Core Duties and Responsibilities Your core responsibilities will include: Provide a helpful, responsive and customer friendly HR and payroll administrative and query handling service to all Payroll Services customers, ensuring that all queries are resolved within agreed timeframes. Ensure all payroll and compensation queries are recorded accurately on the system and closed when resolved. Liaise with Pensions Team and Flex Team to answer any questions to ensure the smooth running of Payroll Services. During busy periods of high work volumes, support People Services Associates to accurately input starters, leavers and employee master data changes. During busy periods of high work volumes, support the Data & Reporting Specialist in HR and Payroll reporting Ensure all input is thoroughly checked in line using control measures and payrolls are calculated accurately. Produce Bank submission reports for customers and ensure that they are signed off by the appropriate and agreed person / people and within the agree timeframes. Ensure that all payments are processed correctly according to the agreed payroll schedule. Produce payroll reports and on-line pay slips for the Equiniti employees. Additional responsibilities will include: Ensure responses to all requests are done in a helpful, highly responsive, efficient and customer friendly manner. Ensure all Service Level Agreement (SLA) targets are met and escalate any issues or concerns to the Finance Shared Services Team Leader immediately. Support HR Centres of Excellence will be providing information to 3rd parties within the US such as statutory, social security, pension providers etc. Maintain up to date US payroll skills and customer support best practice. If any problem occurs during processing, raise this with your Team Leader immediately. Process year end reporting and submission to respective authorities Provide support to your team members, especially in busy periods to ensure that overall service targets are met and workload completed. Work with the HR Business Partners and HR Centre of Excellence team ensuring timely exchange of information about specific HR cases, administrative support for HR cases and projects Support the HR Business Partners and ER Specialists with companywide HR issues, such as multiple employment tribunal claims, trade union activity and policy development. Ensure that information and updates from HR Centres of Expertise are passed on to the team, especially changes to US employment law and payroll statutory obligations. Provide support to the People Services team and act as escalation point when necessary, providing advice to help resolve queries. Ensure that the work area is clean, secure and well maintained. Complete special projects and miscellaneous assignments as required. Drive continuous service improvement by suggesting ideas to improve the quality of work and the Customer Experience. Note, statements in this Job Profile are intended to reflect, in general, the core duties and responsibilities of the position, but are not to be interpreted as totally inclusive. Skills, Knowledge and Experience Essential First degree qualified Excellent written and spoken English language skills. Excellent numeracy skills, data input accuracy and attention to detail. Strong judgement and decision-making skills Able to thrive in a highly pressurised environment, well organised with strong ability to multitask. Well organised, hardworking and able to work under time pressure to meet deadlines. Knowledge in MS Excel Strong integrity and an appreciation of the requirement for confidentiality and the protection of data Commitment and enthusiasm to continuous improvement, to transform how HR is delivered at Equiniti
