Apprentice

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected]

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are excited to offer a career opportunity for an Apprentice- Associate Data Protection Analyst within our Commvault Managed Services team. In this role, you will directly engage with customers and their environments, providing daily operational support and management of their Commvault data protection solutions. We’re looking for candidates with a foundation in incident management, ticket handling, change management, basic troubleshooting, performance monitoring, and Cyber Resilience operations.

Key Responsibilities

• Provide prompt support to customers via phone and email, resolving technical issues effectively.
• Manage and troubleshoot customer cases using the ticketing system, ensuring timely resolution.
• Maintain ownership of each case, offering regular progress updates to customers.
• Uphold a customer-first mindset with a strong focus on service excellence.
• Collaborate with teammates to devise optimal solutions to complex challenges.
• Adhere to standard operating procedures (SOPs) and contribute to developing new ones where needed.
• Actively pursue learning opportunities to strengthen Backup & Recovery Commvault solutions & additional technical skills.
• Support internal stakeholders with reporting requests related to services and products.
• Submit weekly timesheets to help monitor utilization and team productivity.
• Maintain awareness of customer environments and ensure services align with contractual commitments.
• Operate independently with initiative while contributing positively to overall team performance.

Qualifications & Skills
Education: