Appointment Setter/Telecaller

Job Description – Appointment Setter (B2B Sales Support)

Company Overview

We are a fast-growing IT Infrastructure Services provider delivering end-to-end solutions including CCTV, Networking, Structured Cabling, Access Control, Video Conferencing, and Data Centre Infrastructure. Our vision is to provide all IT Infrastructure services under one roof with technical excellence and customer-first values.

Position Details

Position: Appointment Setter

Location: [Your City]

Experience: 0–3 Years (Freshers with strong learning attitude are welcome)

Qualification: Graduate (any discipline; technical/business background preferred)

Job Summary

The Appointment Setter will support the sales team by identifying decision-makers, qualifying prospects, and scheduling meetings or demos. This role ensures a steady pipeline of qualified leads, enabling the sales team to focus on closing deals.

Key Responsibilities

· Research and identify potential clients using LinkedIn, industry directories, referrals, and databases.

· Identify and confirm key decision-makers (IT Heads, Procurement).

· Make outbound calls to prospects, introduce company services, and engage decision-makers.

· Qualify leads based on budget, need, authority, and timeline.

· Schedule appointments/demos for the sales team and coordinate calendars.

· Follow up with clients to reduce no-shows and maintain a smooth sales process.

· Draft and send professional emails using Outlook.

· Maintain accurate records of calls, emails, and appointments in Excel.

· Share daily/weekly reports on outreach, qualified leads, and appointments booked.

Required Skills & QualitiesPersonal & Attitude

· Willingness to learn and hungry for personal growth.

· High energy, persistent, resilient, and rejection-proof.

· Honest, hospitable, and professional.

· Win-win mindset; problem solver; confident in conversations.

Communication & Sales Skills

· Fluency in English, Hindi, Marathi (knowledge of Gujarati/Kannada is a plus).

· Strong telephone etiquette, active listening, and objection handling.

· Ability to build rapport quickly and maintain professional relationships.

· Email etiquette and follow-up discipline.

Technical & Analytical Skills

· Proficiency in MS Word, Excel, PowerPoint, Outlook, and CRM tools.

· Understanding of sales funnel and sales cycle basics.

· Basic domain knowledge of IT Infrastructure Services (CCTV, Networking, Cabling, Access Control).

· Ability to track and report outreach metrics effectively.

Key Performance Indicators (KPIs)

· Number of qualified appointments scheduled per week/month.

· Conversion rate of leads to appointments.

· Response and engagement rate of email campaigns.

· Accuracy and timeliness of Excel updates.

· Feedback from sales team on lead quality.

What We Offer

· Hands-on exposure to IT infrastructure sales and B2B client interactions.

· Structured training and career growth opportunities.

· Learning-driven culture with guidance from industry experts.

· Opportunity to work on diverse projects with reputed clients.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person