Sr. Network Engineer

As a Network Engineer L1, your role involves ensuring optimal performance of the company's services for its customers by leveraging your extensive knowledge in network and security technologies. You will be responsible for planning, designing, and operating service provider or large enterprise WAN/LAN networks. Your expertise in TCP/IP protocol stack and operation, as well as in WAN technologies and protocols such as MPLS, BGP, OSPF, QoS, NAT, and Multicast, will be crucial in this role. Key Responsibilities: - Possess expert level expertise in Routing, Switching, including L2/L3 protocols and SDWAN products from vendors like Cisco, Juniper, Extreme, and Aruba. - Oversee the SD-WAN managed service for customers, ensuring optimized configurations. - Manage customers" configurations and implement network or application changes. - Conduct troubleshooting and incident management for high and all priority issues within defined service level agreement timeframes. - Address technical and service-related enquiries from customers. - Ensure SD-WAN network infrastructure operates at optimal levels. - Participate in critical maintenance windows, open and track TAC cases for problem resolution, and handle equipment Return Material Authorizations (RMA's). - Attend meetings and reviews with customers, providing performance reports and updates on projects. Qualifications Required: - 1-2 years of relevant experience (Preferred) - CCNA Certification - Knowledge of Linux administration The company offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule includes day and morning shifts at the in-person work location. The expected start date for this full-time, permanent position is 18/06/2025.,