Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : DevOps Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in DevOps to accurately define and resolve client issues, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, using your expertise in DevOps to troubleshoot and resolve issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions. Professional & Technical Skills: - Must To Have Skills: Expertise in DevOps.- Good To Have Skills: Experience with cloud technologies such as AWS or Azure.- Strong understanding of software/application/cloud tech support.- Experience with troubleshooting and resolving technical issues.- Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders. Additional Information:- The candidate should have a minimum of 5 years of experience in DevOps.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 yrs of minimum education