Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Mobile Device/App Automation Testing Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:Support in the design, definition and development of Apple ecosystem within BHP utilizing their preferred tool (JAMF Pro)a.Manage and administer Microsoft Intune environment, including configuration, policies, and device management.b.Creating and maintaining the configuration profiles for Mac, iOS and Android devices.c.Application deployments including web, store and MacOS packages.d.Device compliance policies creatione.System health and performance of Intune and proactively addressing any issues or bottlenecks.f.Document configurations, procedures, and troubleshooting steps for Intune environments.g.Stay current with industry trends and advancements in endpoint management technologies, providing recommendations for continuous improvement.h.Design and implement Intune policies for Windows, iOS, Android, and macOS devices to meet security and compliance requirements.i.Troubleshoot and resolve Intune-related issues, including device enrolment, application deployment, and compliance reporting.j.Collaborate with IT security team to ensure Intune configurations align with security best practices and compliance standards. Professional & Technical Skills: a Experience and Knowledge in MacOS device managementb Hands on experience in Applications creation and deployments Troubleshootingc Hands on experience on configuration profiles and assignments d Hands on experience on managing compliance policies for mobile devices Additional Information: The candidate should have a minimum of 5 years of experience in Mobile Device/App Automation Testing This position is based at our Bengaluru office A 15 years full-time education is required