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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

2 years

0 Lacs

Gurugram Haryana India

Posted:3 days ago| Platform:

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Skills Required

support interface communication design service management creativity itil

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide Japanese language support to clients. - Deliver service desk voice support efficiently. - Maintain client satisfaction through effective communication. - Troubleshoot technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in incident management and ticketing systems. - Knowledge of ITIL framework for service delivery. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

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Dublin 2 San Francisco

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