Application Tech Support Practitioner

 About The Role  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Intune

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident in every interaction, as you strive to maintain the integrity and performance of our systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Microsoft Intune.- Good To Have
Skills:

Experience with mobile device management solutions.- Strong understanding of application support and troubleshooting methodologies.- Familiarity with client-server architecture and network protocols.- Ability to analyze and resolve technical issues efficiently.
Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Intune.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education