Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot and resolve system or application-related problems. Collaborate with cross-functional teams to ensure smooth system operations. Stay updated with the latest product knowledge and industry trends. Identify areas for improvement and propose innovative solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Implementation. Strong understanding of network security principles and best practices. Experience in implementing and managing network security solutions. Knowledge of firewall configurations and intrusion detection systems. Familiarity with VPN technologies and secure remote access. Good To Have Skills:Experience with network monitoring tools. Knowledge of cloud security and data protection. Understanding of network protocols and routing. Ability to analyze and interpret network traffic. Solid grasp of ITIL principles and incident management processes. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education