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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

unified communications ucm wan infrastructure video conferencing clear quest android change management sql webcenter java git oracle adf voip lan j2ee jenkins sip multisite weblogic rational clearcase oracle ucm javascript clearcase siebel crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Video Conferencing Infrastructure Good to have skills : Information Communication Technology (ICT), Network Analytics, Unified Communication and Collaboration Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Unified Communications Engineer Summary The Unified Communications (UC) Engineer is responsible for administration and support for voice, video, data communication systems and services including telephony, collaboration systems, video conferencing. The engineer will provide Level 2 Support and Level 3 Support and management services in relation to the logging and monitoring and management of unified communication devices. Ideal Candidate Profile:-Set up installs, maintains, upgrades of Video and Teleconferencing devices coordinate testing, implementation, and documentation of unified communication solution Primary Skill:-Good Knowledge in managing CISCO Webex devices & Teleconferencing tools Must possess good technical understanding of UCM Secondary Skill:Good to have knowledge in LAN and WAN Responsibilities:Day to Day Responsibilities -manage video conference room codecs troubleshoot any issues related to codec join, audio quality, and video quality -configure and parameterize unified communications voice and video systems and equipment -coordinate and support the installation of new unified communication equipment such as any voice conferencing device, handheld phone, unified communication server, and other relevant devices through the relevant Third Parties -perform operational change management activities for voice and video services in the production environment. Additional Information:The candidate should have a minimum of 5+ years of experience in managing Unified communications A 15 year full time education is required. Excellent written and verbal communication Self-Driven & Punctual Flexible to work in 24x7 shift This position is based at our Bengaluru office. (Preference) Qualifications 15 years full time education

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Accenture

www.accenture.com

Professional Services

Dublin

600,000+ Employees

36723 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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