Application Tech Support Practitioner

Job Description

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Citrix Virtual Apps and Desktop Administration Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Citrix Virtual Apps and Desktop Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide technical support and troubleshooting for the Citrix Virtual Apps and Desktop Administration system. Collaborate with clients to understand their issues and provide effective solutions. Interpret client requirements and design appropriate resolutions. Maintain and update system documentation. Stay up-to-date with the latest industry trends and advancements. Assist in training and mentoring junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration. Good To Have Skills:Experience with virtualization technologies. Strong understanding of Citrix Virtual Apps and Desktop Administration architecture and components. Experience in troubleshooting and resolving Citrix-related issues. Knowledge of Citrix policies, profiles, and user management. Familiarity with Citrix Provisioning Services and Citrix NetScaler. Ability to analyze and optimize Citrix performance. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education