Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, IBM Storage, NETAPP NAS, HITACHI NAS Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with cross-functional teams to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education