Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SailPoint IdentityIQ Good to have skills : Identity and Access Management (IAM) Operations Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner for SailPoint IdentityIQ, you will be responsible for providing ongoing support to clients, utilizing your exceptional communication skills and deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring our world-class systems are running smoothly. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the SailPoint IdentityIQ system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to ensure the smooth running of our world-class systems. Stay updated with the latest advancements in Identity and Access Management (IAM) Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in SailPoint IdentityIQ. Good To Have Skills:Experience in Identity and Access Management (IAM) Operations. Strong understanding of system or application support. Experience in providing exceptional customer service and communication. Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 2 years of experience in SailPoint IdentityIQ. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Bengaluru office. Qualifications Graduate