Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Customer Service Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for customer service operations. - Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations. - Strong communication skills to effectively interact with clients and team members. - Ability to analyze and troubleshoot technical issues efficiently. - Experience in documenting processes and creating user guides. - Familiarity with customer relationship management software. Additional Information: - The candidate should have minimum 3 years of experience in Customer Service Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.