Department: Process Simplification and Optimisation
Location: India
Reports To: Application Development and Support Lead
Level: Grade 3
About your team
Process Simplification and Optimisation provides groundbreaking solutions to deliver sustainable business value. By powerfully combining both the human and digital workforce, PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelitys strategic goals, deliver best in class service to our clients, and provide exciting growth opportunities for our employees.
The Delivery Enablement stream within PSO supports delivery by building capability, providing business process support, ensuring tools and methodologies remain up-to-date with industry technology developments and delivering the ongoing control framework for our new process orchestration, automation and digitisation solutions.
About your role
This role serves as a member of Fidelity India team under PSO umbrella, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity.
You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards.
You will also be responsible for the development, enhancements, and maintenance of application solutions for internal and external clients.
You will work to progress Fidelitys PSO and FCC Technology support team agenda by:
- Application Development Support
- Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.
- Provide technical support to teams within the organization, and to external clients when required.
- Update technical documents and procedures to reflect current state.
- Provide support for application deployments.
- Assist with systems integration when needed.
- Collaborate with On-Site Application Development Support Team.
- Appian Application Support
- Troubleshoot, fix and enhance the defects raised in Appian based applications;
- Understand the differences between REST, SOAP and the basic design principles in integrating to Web Services;
- Debug issues in Interfaces, Process Models and integrations and provide short term/long term solutions.
- Identify chokepoints and provide design recommendations to enhance the performance of the Application
- Provide technical guidance to junior developers as and when required;
- Defect Remediation
- Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.
- Client Experience
- Deliver quality customer service interactions to our internal and external customers to create a positive experience.
- Take ownership of solving a customers problem promptly; use all available resources to achieve the best outcome.
About You
Skills and Knowledge
- Strong technical insight and experience to inform, guide, challenge and support technical decisions.
- Strong analytical, conceptual, and innovative problem-solving abilities.
- Strong attention to detail.
- Ability to work independently while being in a team environment.
- Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
- Goal-oriented and a self-starter.
- Ability to quickly learn, adapt and change to meet the needs of a changing environment.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Excellent problem-solving skills.
- Customer service oriented.
- Ability to work in a fast-paced environment without direct supervision.
- Development or Support experience in the Canadian Financial industry is an asset.
- Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration
Experience and Qualifications
Job Related Experience
Minimum Requirement:
4+ years
Must Have:
- 3+ years of experience as a developer or programmer/support engineer, including 2+ years of experience in the brokerage securities/Asset Management industry.
- 2+ Years of Appian BPM (or similar) Hands-On Development Experience
- 1+ years of experience and intermediate level knowledge of Java/J2EE development, including Spring, Hibernate, MyBatis, JPA, RESTful API, Spring Boot.
- Strong Hands-On knowledge of SQL and database platforms such as: MySQL, SQL Server, Oracle, database design
- Handy knowledge of Unix/Linux operating system and Shell scripts
- Exposure to Automated testing, DevOps, Change Management concepts
- Experience with Agile Development Methodologies.
Nice to Have:
- Experience with the following:
- PowerBI, Talend, ETL, Data Warehouse, Control-M
- uniFide, Salesforce or Dataphile platform would be an asset.
- Working knowledge of HTML and Adaptive/Responsive Design
- DocuSign and document management platforms
- Atlassian stack (JIRA, Confluence)
- Hands-on expert in creating high performance web applications leveraging React, Angular 2.
- Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
- Experience with cloud-based implementations.
- Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
- AWS would be an asset.
Education:
- First degree level (Bachelors degree) or equivalent in Computer Science
- Knowledge of the financial service industry
Dynamic Working
- This role is categorised as Hybrid (Office/Remote).
