Application Support - LOS or LMS

Mobile Programming

1 - 6 years

3 - 8 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

l1 support ticketing tools application support monitoring tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Pune (5 Days work from office)

Working Days: Any 5 Days of the week

Rotational Shift: 10 AM - 7 PM & 2 PM to 11 PM

Key Responsibilities

Provide first-level and second-level IT support for LOS/LMS applications.
Troubleshoot and resolve incidents related to loan processing, integrations, and workflows.
Support key modules such as KYC, PAN validation, NPA tracking, Credit Card flow, and Voucher management.
Monitor system performance and ensure timely resolution of user queries and technical issues.
Coordinate with vendors, business, and internal IT teams for issue resolution and enhancements.
Document incidents, resolutions, and prepare knowledge base articles for recurring issues.
Ensure compliance with ITIL processes Incident, Change, and Problem management.
Assist business teams in understanding loan lifecycle processes (disbursement, repayment, closure, NPA handling).

Required Skills & Experience

26 years of experience in IT Application Support, preferably in BFSI domain.
Hands-on experience supporting Loan Management Systems (LMS) or Loan Origination Systems (LOS).
Knowledge of integrations with PAN/KYC validation, credit bureau, payment gateways, and other banking systems.
Familiarity with SQL queries for issue analysis and reporting.
Strong analytical, troubleshooting, and communication skills.
Exposure to ITIL processes (Incident/Change/Problem management).

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