Application Support Intermediate Analyst

Role Overview: As an Apps Support Intmd Analyst at Citi, you will be responsible for providing technical and business support for users of Citi Applications. Your role will involve utilizing a good understanding of apps support procedures and concepts to field issues and queries from stakeholders, provide short-term resolutions, and collaborate with relevant technology partners for long-term remediation. Additionally, you will act as a liaison between users/traders, internal technology groups, and vendors. Your responsibilities will also include participating in disaster recovery testing, application releases, and post-release checkouts. Developing and maintaining technical support documentation will be crucial, along with analyzing applications to identify risks, vulnerabilities, and security issues. Furthermore, you will play an active role in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives, while also performing other assigned duties in a concise and logical manner. You will have the ability to operate with a limited level of direct supervision and exercise independence of judgment and autonomy. Moreover, you will act as a subject matter expert to senior stakeholders and other team members, ensuring that business decisions are made with an appropriate assessment of risk. Key Responsibilities: - Provide technical and business support for users of Citi Applications - Act as a liaison between users/traders, internal technology groups, and vendors - Participate in disaster recovery testing and application releases - Develop and maintain technical support documentation - Analyze applications to identify risks, vulnerabilities, and security issues - Actively participate in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives - Perform other assigned duties in a concise and logical manner Qualifications: - 2-5 years of experience - Basic knowledge or interest in apps support procedures and concepts - Previous experience or interest in standardization of procedures and practices - Basic business knowledge/understanding of financial markets and products - Knowledge/experience of problem Management Tools - Good customer service, communication, and interpersonal skills - Ability to plan and organize workload effectively - Bachelors/University degree or equivalent experience,