Application Support Engineer

About the Company:

Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to-consumer franchise. The company has carved out a separate fintech vertical tasked with digital transformation using cutting-edge technology and bringing in fresh talent.

We are seeking a skilled and motivated Application Support Analyst to join our Commodities IT
Production Support team. The ideal candidate will be responsible for providing end-to-end support for trading systems across commodities marketsincluding energy, metals, and agriculture. This role requires ensuring high system availability, optimal performance, and operational excellence for business-critical applications

Join us if you like to:

• Deliver day-to-day application support for commodities trading platforms.
• Monitor system health, batch jobs, and real-time data feeds to ensure uninterrupted operations.
• Troubleshoot and resolve user-raised issues efficiently.
• Conduct root cause analysis and prepare detailed incident reports.
• Collaborate with development, infrastructure, and third-party vendor teams.
• Execute and validate change requests, code deployments, and hotfixes.
• Contribute to the automation of support activities and system health checks.
• Ensure adherence to regulatory and compliance standards.
• Participate in business continuity and disaster recovery drills.
• Support end-of-day processes, trade lifecycle events, and report generation.
• Maintain support documentation, SOPs, and knowledge base content.

What youll need to bring:

• Bachelors or Masters Degree Engineering / Computer Science / B.Tech / M.Tech / B.ScIT / M.ScIT / BE / ME / BCA / MCA.
• 4 7 years of experience in Application Support within Commodities or Capital Markets.
• Solid understanding of the trade lifecycle and commodities domain.
• Proficiency in SQL, Linux/Unix, and batch scheduling tools (e.g., Autosys, Control-M).
• Experience with messaging systems such as Kafka or MQ.
• Hands-on with monitoring/logging tools (e.g., Grafana, Splunk, AppDynamics).
• Familiarity with ITIL frameworks for incident, problem, and change management.
• Prior experience with commodities trading platforms is a plus.

Nice to have:

• Scripting skills in Python, Shell, or PowerShell.
• Understanding of risk and PnL reporting.
• Exposure to cloud environments (AWS, Azure) and CI/CD pipelines.
• Experience supporting regulatory reporting (e.g., SEBI, MiFID II, EMIR).