Application Support Engineer

Job Description

Experience- 6yrs Location Hyderabad only Interested candidate can share resume at juhi.srivastava@randstad.in k.minakshi@randstad.in Primary Skills (Must have) Incident Management , Change Management L2 support activity ,(banking ) incident handling , application level support , Splunk, Dynatrace , , L2 support engineers Required Skills: Experience: 6+ years of experience in IT service management, with a focus on incident management in a large-scale enterprise environment. Technical Knowledge: Strong understanding of IT infrastructure, applications, and cloud technologies. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and implement effective solutions. ITIL Framework: Familiarity with ITIL processes and best practices. Tools Proficiency: Experience with incident management tools (e.g., ServiceNow) and monitoring tools (e.g., Splunk, Dynatrace, Grafana).