Application Support Engineer-L3

Role & responsibilities

1. Provide second-line technical support for the ORMS system, handling escalated issues from the L1/L2 support team.

2. Investigate and resolve complex technical problems related to trade execution, system performance, database discrepancies (MSSQL and MongoDB), and API connectivity.

3. Perform in-depth log analysis to identify root causes of issues and implement fixes or workarounds.

4. Use broker administration tools and other monitoring systems to troubleshoot issues related to trade and order flows.

5. Collaborate with the developers and senior engineers on system bugs or major incidents that require code fixes or architectural changes.

6. Participate in real-time monitoring of system performance, identifying any anomalies or potential issues proactively.

7. Document all troubleshooting steps and solutions in internal knowledge bases for future reference.

8. Communicate clearly with clients during complex technical issues, providing timely updates and solutions.

candidate profile

1. 3-7 years of experience in a technical support role, preferably in a fintech or trading environment.

2. Strong working knowledge of MSSQL and MongoDB databases, including the ability to run and analyze complex queries.

3. Experience with broker administration platforms and order management systems (ORMS preferred).

4. Excellent problem-solving and troubleshooting skills, with a methodical approach to identifying and resolving issues.

5. Familiarity with log analysis tools and incident management processes.

6. Good communication skills to liaise with clients and internal teams effectively.

7. Ability to work in a 24/7 support environment with shift rotations.

Good to Have

1. Knowledge of financial markets and trading systems.

2. Basic understanding of scripting or automation tools to improve support processes.

3. Experience with real-time data feeds or APIs.