Application Support Engineer - II

Cvent

2 - 4 years

2 - 4 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Technical Support

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Provide Top-tier software support for application-related issues, including diagnosing and resolving technical problems.
Become a subject matter expert who supplies in-depth technical and business product knowledge to multiple teams.
Monitor application performance, support regular maintenance, and ensure system availability and reliability.
Collaborate with development and QA teams to identify, report, and resolve software defects and enhancements.
Working with different DB technologies, from traditional relational to the latest NoSQL such as Couchbase and queuing mechanisms like RabbitMQ.
Write simple to complex DB queries to be able to fetch data for reporting or data fixes as needed
Identify root cause of problems by troubleshooting logs using monitoring tools or traverse through the code as needed
Active participation during incidents to minimize impact and restore business functionality ASAP
Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Communicate effectively with customer-facing teams to understand their needs and provide timely solutions.
Working in 24x7 rotational shifts is required for this position
Participate in on-call rotation on weekend to provide support when necessary.
Continuously improve support processes and contribute to the development of best practices.

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