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Accenture in India
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Application Support Engineer

Application Support Engineer

Accenture in India

5 years

0 Lacs

greater chennai area

Posted:10 hours ago| Platform:

Apply

Skills Required

support software service management resolve analyze efficiency integrity itil

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Change Management

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall efficiency of business processes. Your role will be pivotal in maintaining the integrity and functionality of applications that support key business operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management. - Good To Have Skills: Experience with ITIL framework. - Strong analytical skills to assess and resolve complex issues. - Ability to work collaboratively in a team-oriented environment. - Familiarity with incident management tools and processes. Additional Information: - The candidate should have minimum 5 years of experience in Change Management. - This position is based at our Chennai office. - A 15 years full time education is required.

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Application Support Engineer