Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Tech Solution Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Equivalent Education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Tech Solution Architecture. - Good To Have Skills: Experience with cloud-based solutions and architecture. - Strong understanding of system integration and API management. - Familiarity with database management and optimization techniques. - Experience in troubleshooting and resolving application issues. Additional Information: - The candidate should have minimum 5 years of experience in Tech Solution Architecture. - This position is based at our Bengaluru office. - Equivalent Education is required.