Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Lifecycle Management (ALM) Good to have skills : Functional Testing Minimum 7.5 year(s) of experience is required Educational Qualification : Minimum 15 years of fulltime education Role and Responsibility:A :Activity Handling projects/ change requests/ enhancements - analysis, designing, Customising and documentation of the changes for the supported system.B :Resolving and/or supporting in solving incidents/service requests and problems and technical issuesC :Technical support in development of Proof of Concepts and Prototyping.D :Proactive identification and communication of technical issues requiring further investigation and analysis by the respective support teamsE :Continuous improvement of the system and processesExecute the functional activities related to SAP Solution manager system SPS upgrade including but not limited to :F:Planning, Solman Setup Screening, Bug fixes, minor enhancements, Formal testing, change management, this would G:be run in all systems in landscape including sandboxes H :Active contribution to development of the knowledge baseI :Escalation points for all technical issuesTechnical Skills:A :Go-live support, hyper care and handover.B :Adhering to timelines and KPIs defined as part of the agreement.C :Preparing and continuously updating user training documentation, how to guides, handbooks and other relevant materials to support end user enablementD:Execute screenings, dry run tests, Formal tests on ALM related enhancements and bug fixesE:Document test results as per Roche standardsF:Perform extensive screening, detailed testing for SolMan Upgrades (yearly) Additional Information: The candidate should have a minimum of 3 years of experience in Application Lifecycle Management (ALM). The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office.