Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: *Flexible to work in 24x7 rotational shifts, including weekend *Excellent communication skills *Expected to be an SME, collaborate and manage the team to perform. *Responsible for team decisions. *Engage with multiple teams and contribute on key decisions. *Provide solutions to problems for their immediate team and across multiple teams. *Collaborate with clients to understand their issues and provide effective resolutions. *Interpret client issues and design appropriate solutions based on deep product knowledge. *Ensure smooth system operations by monitoring and resolving any technical issues. *Maintain a high level of communication with clients to keep them informed about the progress of their issues. Professional & Technical Skills: *Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent) *Must Have Skills: Cisco FTD, Juniper SRX, Palo Alto, Fortinet *Good to have Skills: Zscaler, Prisma Access, Forti-SASE, Cisco ISE, IPSec VPN *Good to have knowledge on Skills: Cloud Networking, Automation, Routing protocols (BGP, OSPF) *Proficiency in network security Implementation and Operations. *Experience in designing and deployment of SDWAN network. *Strong understanding of network security principles and operations. *Experience in implementing and managing network security solutions. *Knowledge of firewall technologies and malware detection systems. *Familiarity with network protocols and network security best practices. *Knowledge of ITIL framework for service management. *Hands-on Experience with security monitoring tools. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Education: * Bachelor’s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.