Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Network Security Implementation

Good to have skills :Network Security Operations
Minimum 12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:The Operations Lead oversees the daily supervision of delivery, process, and business operations teams. The role includes managing workloads, assigning tasks, and developing team members. This position requires on-site presence in Bangalore and direct interaction with client engineers. Additionally, the lead acts as a subject matter expert (SME) in network, network security, IP management, F5, and telecom, often serving as the escalation point for issue resolution and customer concerns.________________________________________
Roles and Responsibilities:Interpret business objectives and execute operational practices accordingly.Supervise the proper execution of team processes.Act as the client interface on-site in Bangalore.Review and assign incoming work with clarity and direction.Perform client-related tasks, including data entry, when required.Apply expert process and systems knowledge to daily responsibilities.Manage daily operations, including staffing, workload balancing, and scheduling.Facilitate equitable distribution of tasks and team development.Conduct quality checks on outgoing work for accuracy and consistency.Develop training materials, job aids, and internal documentation.Analyze and interpret complex data and reporting.Act as SME for team members, peers, and clients.Identify and resolve complex problems and escalate as needed.Conduct quality audits and drive process improvements.Track operational metrics and escalate issues to supervisors.Lead team meetings and contribute to new hire onboarding.Ensure time and expense reporting compliance.Oversee complex projects with minimal supervision.________________________________________Technical Experience & Professional Attributes:Network & Infrastructure:LAN/WAN troubleshooting, installation, migration, and configuration.Switches, routers, and wireless equipment management.IP routing protocols:OSPF, EIGRP, BGP.Ethernet switching:VLANs, VTP, EtherChannel (PAgP/LACP), STP (PVST, RPVST, RSTP, MSTP, CST).Layer 3 Switching and Inter-VLAN Routing.Nexus Switching:VDC, vPC, FabricPath.Cisco ISE for secure network access.Infoblox DDI for IP management.DNS/DHCP configuration and support.Cisco SD-WAN troubleshooting and operations.Azure Cloud network support.MPLS Core (Juniper preferred).Network monitoring tools:Wireshark, SolarWinds.Security:ITIL-based knowledge in incident, change, and problem management.Experience with Palo Alto firewalls.AlgoSec for firewall policy analysis and risk management.F5 LTM/GTM configuration and management.GRE and IPsec VPN configuration.Telecom & Voice:VoIP QoS troubleshooting.SIP trunking and Cisco Unified Communications Manager (CUCM).DSP farm configuration with CallManager.Cisco SIP Proxy (CUSP) call routing understanding.Telecom call flow routing and vectoring optimization.NICE Call Recording and IP phone user management.Other Tools & Skills:

Experience in managing complex, distributed voice and data networks.Excellent problem-solving, analytical, and troubleshooting abilities.Strong leadership, communication, and client-facing skills.________________________________________Education
Qualifications:Bachelors Degree in Computer Science, Information Technology, or a related field (preferred).________________________________________Additional Information:The role is based on-site in Bangalore and requires regular interaction with client engineers.May require flexible working hours, including evenings and weekends.Ability to handle multiple projects with minimal supervision.Expected to comply with time tracking and client billing policies.________________________________________Certifications:Mandatory/Preferred:oCCNAoCCNA SecurityoCISSP (preferred) Qualification 15 years full time education