Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : RSA Archer Platform Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in RSA Archer Platform Administration.- Strong understanding of application support methodologies and best practices.- Experience with troubleshooting and resolving software issues in a timely manner.- Familiarity with system monitoring tools to ensure optimal performance.- Ability to communicate effectively with both technical and non-technical stakeholders. Additional Information:- The candidate should have minimum 2 years of experience in RSA Archer Platform Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education