Application Support Engineer

Job Title:

Location:

Project Role:

Application Support Engineer

Project Role Description:

Act as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

Must-Have Skills:

• Microsoft Windows Desktop Management

Good-to-Have Skills:

• Customer Service Operations

Experience Required:

• Minimum of 0-2 years of experience in a relevant field.

Educational Qualification:

• Diploma/BE in Computer Technology (must have completed 15 years of full-time education).

Summary:

As an Application Support Engineer, you will be responsible for diagnosing and resolving issues within critical business systems. Your daily tasks will include providing support for Microsoft Windows Desktop Management and ensuring the smooth operation of customer service processes.

Roles & Responsibilities:

• Provide technical support for Microsoft Windows Desktop Management and other critical business systems.
• Identify and troubleshoot issues across multiple components of business systems.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Ensure excellent customer service to end-users and support smooth customer service operations.

Professional & Technical Skills:

• Must-Have Skills:

• Experience with Microsoft Windows Desktop Management.

• Good-to-Have Skills:

• Experience in customer service operations.
• Strong understanding of technical support processes and procedures.
• Experience in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.

Additional Information:

• Candidates should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.
• A strong educational background in computer science or a related field is preferred, along with a proven track record of delivering impactful technical solutions.
• This position is based in our Ahmedabad office.