Application Support Analyst NetSuite

As an Application Support Analyst specializing in NetSuite, you will play a crucial role in supporting key internal operational finance, Human Resource, and Marketing software applications at Archer Systems. Your primary responsibility will involve collaborating closely with business stakeholders, the Director of Business Systems, and IT support to address user access requests, configuration items, and other support-related inquiries effectively. You will be tasked with providing second-line support for NetSuite, ensuring the prompt and efficient resolution of user-reported issues. By working hand in hand with end-users, you will identify and document application-related concerns to guarantee a positive user experience. Additionally, your role will involve investigating and troubleshooting technical issues related to NetSuite, liaising with the appropriate teams for resolution, and analyzing and resolving complex software defects with development teams. Conducting user training sessions to enhance end-users" proficiency with applications and creating comprehensive documentation for both end-users and support staff will be essential aspects of your responsibilities. Collaborating with cross-functional teams to ensure seamless integration between systems like Salesforce, NetSuite, Ragic, and DocuSign will also be a key part of your role. Monitoring application performance, generating and analyzing reports to identify trends and recurring problems, and implementing preventive measures to address potential issues will be crucial for maintaining smooth operations. You will also assist in the customization and configuration of NetSuite based on business requirements, staying updated with platform updates, and recommending optimizations to maximize efficiency. To excel in this role, you should possess a Master's or Bachelor's degree in IT or a related analytical discipline, along with 3 to 5+ years of experience as a Software Support Analyst specializing in NetSuite. Strong customer support experience for specified applications, willingness to work during US shifts and holidays for 24x7 coverage, extensive computer literacy with Microsoft applications, and excellent analytical, multi-tasking, and communication skills are also essential. Your ability to work both independently and collaboratively in a team environment, coupled with critical thinking and strong problem-solving skills, will be key to your success in this role.,