Job
Description
Responsibilities As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications. The Application Services Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company's application suite. The role includes administration of systems, access, processes, and controls. Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices. You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents. You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security. You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery. The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective. Tasks (what does the role do on a day-to-day basis) Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way Development and maintenance of reports tailored to client needs and requirements Investigate issues, apply known resolutions to resolve incidents or reproduce issues and document findings as part of incident and problem resolution Key business application oversight, administration, and support Review and document functional design of solutions and reports Ensure / follow control and process around business requests Actively participate in team efforts on report design and review, across global locations Ensure that gaps / enhancements are identified, reported, and documented Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client's needs Seek improvements and efficiencies for business requirements Key competencies for position and level In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Collaborates Communicates effectively Manages complexity Customer focus Global perspective Tech savvy Instils trust Drives vision and purpose Optimizes work processes
