Application Reliability Engineer

As a member of Niqo Robotics, you will play a crucial role in revolutionizing farming practices by leveraging AI, Computer Vision, and Robotics technologies. Your mission will be to build accessible and reliable robots for sustainable farming. Key Responsibilities: - Incident Management: - Detect, diagnose, and resolve issues quickly to minimize user impact. - Issue Analysis: - Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths. - Proactive Monitoring: - Implementing and maintaining monitoring solutions to identify potential problems before they escalate. - Performance Optimization: - Analyzing system performance, identifying bottlenecks, and implementing improvements. - Automation: - Automating repetitive tasks and processes to improve efficiency and reduce manual errors. - Post-Incident Reviews: - Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences. - Collaboration: - Working closely with development, operations, and other teams to ensure system reliability. - Documentation: - Creating and maintaining clear and concise documentation for systems and processes. Skills and Qualifications: - Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites. - Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes. - Standard proficiency in one or more programming languages, such as Python, Java, C++. - Experience in using and managing cloud telephony services such as ZoomPhone. - Familiarity with monitoring tools and techniques. - Excellent problem-solving and troubleshooting skills. - Strong communication and collaboration skills. - Experience in ERP, Inventory Management, and Hardware. - Standard knowledge of MS Excel/Google Sheets. As part of the Niqo Robotics team, you will be based at the HQ in Indiranagar, Bangalore, with a hybrid work setup. The work hours are aligned with US business hours (Pacific Time), spanning 6 days a week from 6 pm to 3 am IST. Your experience level should ideally be between 3 to 6 years to effectively carry out the responsibilities expected in this role.,