Application Ops Team Leader (SIMS)

Parentpay

5 - 9 years

7 - 12 Lacs

pune

Posted:3 days ago| Platform:

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Skills Required

azure analytics microsoft azure sql server aws cloud agile python microsoft active directory azure data lake ssas power bi data warehousing azure data factory sql management information system dax information systems school management ssis etl msbi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Manage daily tasks and activities that ensure systems and services are proactively managed.
Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Manage 3rd line support activities and act as escalation within the service operations function.
Oversee capacity and performance processes for assets that are owned by the team.
Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Manage the creation of automation scripts and routines that remove manual intervention from service operations.
Manage the testing and invocation of the business continuity and disaster service operations recovery plans.
Manage the team to ensure the completion of all mandatory training courses.
Manage the acceptance criteria for the transition of new services into Service Operations
Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

Experience working in an IT service delivery or support function ORMBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise workload for a team of up to 10 FTE.
Experience managing technical or process-based forums and meetings such as the Change Advisory Board.
Experience in the creation of data repositories for operational policies, processes and procedures.
Managing technology refresh programs to avoid the use of end-of-life components within the production domain.
Experience working within Education Technology would be an advantage.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Advanced knowledge of School Management Information Systems an advantage.

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