Application Lead

About The Role
Project Role :Application Lead

Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills :Account Delivery Management

Good to have skills :NA
Minimum 15 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:The Senior Manager for multi-ERP and technology delivery lead will play a pivotal role in leading diverse technical and administrative Managed Services teams, overseeing delivery and driving productivity and automation initiatives across the organization. This individual will serve as a key liaison between technical teams, functional and business stakeholders, ensuring high-quality delivery of services and fostering growth opportunities in concert with Sales. The Senior Manager will be responsible for engaging with mid-market customers, identifying transformational opportunities, and supporting the expansion of our practices. Roles & Responsibilities:- Lead and manage multi-ERP (Infor /Salesforce/ServiceNow) technology and admin teams ensuring effective collaboration and delivery on business objectives.- Ensure Delivery excellence by meeting delivery priorities and automation initiatives defined for Managed services customers.- Lead business development initiatives to expand and grow the practice with help of department leadership and Sales- Lead Managed services and projects for 50+ mid-market ERP customer base.- Oversee the planning, execution, and successful completion of large and complex MS projects, including setting milestones, tracking KPIs, and ensuring delivery within scope, budget, and timeline.- Drive productivity improvements and champion the adoption of Artificial Intelligence (AI) , automation tools and best practices across teams and processes.- Successfully lead and implement management priorities like profitability and optimization initiatives and facilitate adherence to HR policies within the team.- Conduct regular customer business review meetings to understand requirements, manage expectations, and ensure alignment with client business goals.- Work closely with Sales to identify and seize opportunities to expand services and grow the practice, including pre-sales support and solution presentations.- Mentor and develop team members, fostering a culture of continuous learning and professional growth.- Maintain up-to-date knowledge of relevant technologies, ERP modules, and industry trends to inform strategy and execution.- Ensure compliance with company policies and promote a culture of diversity, equity, and inclusion within the teams Professional & Technical
Skills:

- Experience in leading teams with ERP and Cloud products Infor/Salesforce/Oracle/SAP (at least 2-3), AWS/OCI Cloud, Databases, ServiceNow- Certification or hands-on experience in any 2 - Infor/ServiceNow/Oracle/SAP ERP systems.- Knowledge of automation platforms and productivity enhancement tools.- Strong business acumen and experience working closely with Sales, Pre-Sales, or Practice Development teams.- Previous experience in a consulting environment or with managed services providers is a plus.- Commitment to fostering an inclusive and equitable work environment.- Good to have experience in implementing AI integration projects on IT systems.
Additional Information:- 15+ years of experience in IT, ERP administration, or technology management, including at least 8 years in a leadership role managing large cross-functional teams.- Demonstrated experience leading large projects and delivering on productivity and automation KPIs.- Strong understanding of Oracle/SAP/Infor technology to bridge gaps between Functional, Database and Infrastructure teams for smoother deliveries.- Familiarity with project management methodologies and documentation standards (e.g., AIM methodology).- Excellent interpersonal, communication, and stakeholder management skills.- Analytical and results-driven mindset, with a proven track record of driving process improvements- This position is based at our Pune office.- Certification or hands-on experience in additional Oracle/SAP/Infor modules or related ERP systems- Bachelors degree in computer science, Information Technology, Business Administration, or related field; advanced degree preferred Qualification 15 years full time education