Application Engineer

• We are looking for an Application Engineer to support our Battery Swapping projects. The candidate will be responsible for troubleshooting customer issues, validating system performance, and ensuring smooth charger-battery-BMS-IoT integration in battery swapping deployments.

Key Responsibilities

System Understanding & Integration

• Develop a deep understanding of charger, battery, BMS, IoT gateway, and backend interactions in a swap station ecosystem
• Analyze and debug communication protocols (CAN, UART, MQTT, etc) between Charger BMS IoT Cloud
• Support integration of new hardware revisions, firmware updates, and feature rollouts

Customer Support & Issue Resolution

• Act as a technical point of contact for customers during deployment and post-deployment
• Diagnose field issues related to charging failures, battery authentication, BMS faults, communication drops, swap flow interruptions etc
• Provide root cause analysis (RCA) and coordinate with internal firmware, hardware, and backend teams for resolution
• Address customer queries clearly and professionally, including technical explanations and workaround guidance

Testing & Validation

• Perform functional, integration, and regression testing of swap stations during non-customer-facing time
• Validate charging behavior, safety interlocks, communication robustness, error handling and fault recovery
• Assist in creating and executing test plans, test cases, and validation checklists
• Support pilot runs, field trials, and customer acceptance testing (FAT/SAT)

Documentation & Feedback

• Document known issues, field learnings, and test results
• Provide structured feedback to R&D teams to improve product reliability, user experience, deployment readiness
• Help improve installation guides, troubleshooting manuals, and SOPs

Qualifications

• Bachelor of Technology - EE/ EC/ IC/ Mechanical
• Experience: 1-4 years (flexible based on capability)

Technical Skills

• Strong fundamentals in electronics and electrical systems
• Understanding of embedded C / MATLAB / Python programming
• Good understanding of EV chargers, Lithium-ion batteries, Battery Management Systems (BMS), Power electronics (preferred)
• Experience or familiarity with IoT systems and cloud-connected devices
• Hands-on debugging skills using tools like Multimeter, Oscilloscope (basic), CAN analyzers / serial logs (preferred)
• Ability to read schematics, logs, and firmware-level error messages

Soft Skills

• Strong problem-solving and analytical skills
• Clear communication skills for customer interaction
• Ability to work independently in the field as well as collaboratively with internal teams
• Willingness to learn and adapt in a fast-paced startup environment

Good to Have

• Experience in EV infrastructure, battery swapping, or charging stations
• Familiarity with safety standards and compliance for EV systems
• Prior application engineering, field engineering, or technical support experience