Application Engineer, Customer Service Desktop & Self-Service

Meet Our Team

At Customer Service, our dynamic team is driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit. In our challenging yet enjoyable work environment, you'll be part of the team that encourages healthy competition, which is responsible for engineering delivery excellence with the best quality of the product. The team comprises of talented engineers who focus on the innovation, development, and delivery of the product.

Picture Yourself At Pega

At Pegasystems, we are revolutionizing the software development landscape globally. As an Application Engineer, in this role you'll collaborate with a self-organized team to devise and execute solutions within the Customer Service industry. Harnessing both industry expertise and Pega's cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do At Pega

• Develop the world's best CRM applications.
• Adhere to Pega development Best Practices
• Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers.
• Technologies you will work on Pega/PRPC, Java, REST Services, REACT, Postgres, Oracle, DB2, Tomcat.
• Take ownership of the components/tasks and make sure they are delivered with great quality and on time, while demonstrating thought leadership and actively participating in product and process enhancements.
• Resolve customer issues either by providing technical guidance or issue formal fixes.
• Collaborate with product owner(s) to build value for customers.
  

Who You Are

• You are an experienced engineering professional with a strong commitment to engineering excellence and customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on the quality of the next-generation solutions.
  

What You've Accomplished

• 2+ years of software development experience using prpc, core java and UI technologies such as react.
• Bachelor's degree in engineering or similar field
• Should be from top tier product companies
• Very good presentation and communication skills
• Excellent problem-solving skills
• Passionate about learning new technologies and constant desire for innovation
• Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance.
• Partnered with internal clients, like Product Managers, to deliver World-class software
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  

Job ID: 22846