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Application Engineer, Alexa Excellence

Application Engineer, Alexa Excellence

Amazon

2 - 7 years

16 - 17 Lacs

chennai

Posted:4 days ago| Platform:

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Skills Required

application support xml debugging agile dns perl http json technical support python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities
Be a technology evangelist and use your deep knowledge to solve business problems Reduce mean time to resolution for all incident types Adapt and improve operations management systems and processes to accommodate rapid and increasing growth Participate in Agile sprints to evolve business processes and technologies Create and review documentation, design new standard operating procedures Identify and troubleshoot recurring platform issues and engage service owners to drive resolution Automate tasks through creation and maintece of scripts and tools Respond to and complete customer requests within SLA via a trouble ticketing system Take part in a follow the sun rotation split between Seattle and Chennai sites, including weekends and holidays 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby) Experience scripting in modern program languages Knowledge of web services, distributed systems, and web application development Experience with REST web services, XML, JSON Knowledge of networking protocols such as HTTP, DNS and TCP/IP

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Application Engineer, Alexa Excellence