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APIGW (API Gateway) – L1 Support Engineer

1 - 3 years

0 Lacs

gurugram haryana india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

api support metrics integration network deployment escalation monitoring management routing authentication mulesoft aws unix linux rest json xml http

Work Mode

On-site

Job Type

Contractual

Job Description

Greetings from Teknikoz


Experience : 1-3 Years


Roles and Responsibilities

  • Monitor API Gateway (Apigee)

    traffic, performance metrics, and availability dashboards
  • Handle

    API timeouts, failures, and connectivity issues

    , escalating to L2/L3 when needed
  • Execute

    health check scripts

    to validate API and system status during shifts
  • Perform

    log analysis

    to identify and document recurring or critical issues
  • Collaborate with integration, network, and application teams to ensure

    API uptime and reliability

  • Maintain

    incident records, shift handover notes, and operational documentation

  • Support routine

    deployments and post-deployment verifications

  • Follow defined

    SLAs, escalation matrix, and monitoring procedures

  • Understanding of

    API management concepts

    – proxies, policies, routing, authentication, and throttling
  • Hands-on experience with

    Apigee Edge

    or other API Gateway tools (Kong, Mulesoft, AWS API Gateway)
  • Knowledge of

    Unix/Linux environments

    and ability to run

    shell scripts and health checks

  • Basic understanding of

    REST APIs, JSON, XML, and HTTP methods

  • Familiarity with

    PL/SQL

    for backend validation and troubleshooting

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