Anti-Money Laundering Analyst

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions to meet clients" most complex digital transformation needs. With a global presence of over 230,000 employees and business partners in 65 countries, we are committed to helping our customers, colleagues, and communities thrive in an ever-changing world. We are currently seeking a Technical Support Specialist to join our team. **Role Purpose:** As a Technical Support Specialist, your primary role will be to provide effective technical support to our processes and promptly resolve client issues while meeting process SLAs. Your responsibilities will include: - Managing transactions to required quality standards - Handling incoming help requests from clients via telephone and/or emails in a courteous manner - Documenting end user identification information and the nature of problems or issues - Updating availability in the RAVE system for optimal productivity - Recording, tracking, and documenting all queries received and resolutions - Following standard processes and procedures for query resolution **Key Responsibilities:** 1. Supporting clients by resolving queries as per SLAs 2. Accessing internal knowledge bases and resources for effective problem resolution 3. Documenting call logs to identify trends for preventive measures 4. Providing excellent customer service through diagnosis and troubleshooting 5. Maintaining logs and records of customer queries 6. Offering alternative solutions to retain customer satisfaction 7. Communicating effectively with clients 8. Building capabilities for operational excellence and superior customer service levels **Performance Parameters:** 1. Process: Number of cases resolved per day, compliance to process and quality standards, meeting SLAs, Pulse score, Customer feedback 2. Self-Management: Productivity, efficiency, absenteeism, Training Hours, Number of technical training completed **Mandatory Skills:** Retail Banking (Card Operations) **Experience:** 1-3 Years At Wipro, we are reinventing our world and seeking individuals inspired by reinvention to join us in building a modern Wipro. We are dedicated to constant evolution and invite you to design your own reinvention with us. Come be a part of a purpose-driven business that empowers you to realize your ambitions. Applications from individuals with disabilities are explicitly welcome. Join us at Wipro and embark on a journey of continuous growth and reinvention.,