Analyst, Specialist, Fraud Operations, Consumer Banking

Business FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. The team works diligently to maintain a good standing with all regulators, customers, and business partners, believing that at the core of business banking lies the values of trust and integrity for all stakeholders. As a Fraud Monitoring Specialist, your primary responsibility is to develop and implement action plans for detecting fraudulent activities effectively. You will be tasked with building models for fraud monitoring and providing training to subordinates to streamline the fraud monitoring process. Timely review of Fraud and Authorization rules/parameters in respective systems based on analysis of new fraud trends is crucial to ensure compliance with all policies and procedures for smooth unit operations. Additionally, you will spearhead initiatives to enhance approval rates and recommend anti-fraud processes for evolving transaction patterns and trends. Key Accountabilities: - Develop and implement action plans for detecting fraudulent activities. - Build fraud monitoring models and provide training to subordinates for efficient management of the process. - Review Fraud and Authorization rules based on new fraud trends. - Ensure compliance with policies and procedures for unit operations. - Drive initiatives to improve approval rates. Job Duties & Responsibilities: - Develop fraud monitoring models and provide training for effective management. - Ensure timely investigation and closure of cases. - Implement fraud rules based on analysis of emerging fraud trends. - Monitor real-time queues and identify high-risk transactions promptly. - Recommend anti-fraud processes for evolving transaction patterns. - Process authorization requests and handle inquiries and complaints. - Educate Merchants on correct card acceptance and authorization procedures. - Conduct fraud monitoring and take proactive actions to mitigate losses. - Maintain group Investigation Standards & procedures. - Verify transactions with cardholders and submit necessary reports on confirmed fraud transactions. - Monitor team performance and identify areas for improvement. - Work in shifts as per team requirements. - Review and streamline operational processes. - Demonstrate teamwork and cooperation to achieve service excellence. - Maintain relevant MIS data, reports, and records. - Provide administrative support for authorization-related tasks. - Offer timely updates to BU/SU/Team Lead. Required Experience: - Associate: 4-6 years, Analyst: 2-4 years in a similar profile. - Proficiency in English with excellent interpersonal and communication skills. - Willingness to work in a 24/7 shift setup. Education / Preferred Qualifications: - Commerce Graduate. Core Competencies: - Fraud Detection Skills, Risk Management, Communication Skills, Problem-Solving Skills, etc. Technical Competencies: - Investigation, Data Analytics, etc. Work Relationship: - Maintain good working relationships with internal and external units for timely investigations and resolution of fraudulent transactions. DBS India - Culture & Behaviors: - Drive Performance Through Value Based Propositions. - Ensure Customer Focus by Delighting Customers & Reducing Complaints. - Build Pride and Passion to Protect, Maintain, and Enhance DBS Reputation. - Enhance Knowledge Base, Build Skill Sets, and Develop Competencies. - Invest in Team Building & Motivation through Ideation & Innovation. - Execute at Speed While Maintaining Error-Free Operations. - Develop a Passion for Performance to Grow Talent Pool. - Uphold the Highest Standards of Honesty and Integrity.,